Nov. 4: Handle Complaints and Say No

Speaker Michael Buschmohle, President of Applause Associates, comes to OCG today with great tips on how to Handle Complaints and Say No. If you’ve ever had to say “no” to a client or react to a complaint (valid or not), don’t miss these practical, proven tips to make your clients go away smiling. Michael teaches these techniques for Boeing, the City of Renton and many others around the world.

We meet at noon at the Association of Washington School Principals, 1021 8th Ave in Olympia.